Privacy Policy — How pkgame Handles Your Data

1 Introduction

This Privacy Policy ("Policy") describes how pkgame ("Platform", "we", "us", "our"), operating at https://pkgame.cam, collects, uses, stores, shares and protects personal information relating to users ("you", "your", "User") who access or use the Platform.

pkgame is an English-language online sports betting and casino information platform targeting Pakistani users. We are committed to handling your personal data with care, transparency and in accordance with applicable data protection standards. This Policy applies to all personal data collected through the Platform, its support channels and any related communications.

By registering for an account or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree to this Policy, please discontinue use of the Platform.

This Policy should be read alongside our Terms & Conditions and Responsible Gambling Policy, both of which form part of the overall agreement governing your use of pkgame.

2 Definitions

For the purposes of this Policy, the following terms have the meanings set out below:

3 Data We Collect

Depending on how you use the Platform, pkgame may collect the following categories of personal data:

3.1 Account Registration Data

3.2 Identity Verification (KYC) Data

For account verification and withdrawal processing, we may collect copies of: CNIC (Computerised National Identity Card) or passport; proof of address (utility bill or bank statement); proof of payment method (screenshot or statement showing the account holder's name). These documents are processed solely for compliance purposes and handled with strict confidentiality.

3.3 Financial & Transaction Data

We collect details of deposits, withdrawals, bets placed and game activity including amounts in PKR, transaction timestamps, payment method references and transaction status. Full payment card or bank account details are handled by our third-party payment processors — pkgame does not store raw card numbers or full bank account details on its own servers.

3.4 Technical & Usage Data

We automatically collect technical data when you access the Platform, including: IP address; device type and model; operating system and browser version; session duration and pages visited; referring URL; and geolocation data at country/city level (not precise GPS coordinates).

3.5 Communications Data

When you contact our support team via Live Chat, email or the Help Center, we retain records of those communications for quality assurance, dispute resolution and regulatory compliance purposes.

4 How Data Is Collected

pkgame collects personal data through the following means:

• Directly from you — during account registration, KYC submission, payment transactions, support interactions and completion of any profile fields.
• Automatically — through cookies, server logs and similar tracking technologies when you access the Platform.
• From third parties — KYC verification providers may return identity match results; payment processors may confirm transaction status; fraud prevention services may share risk signals related to your activity.

5 Legal Basis for Processing

pkgame processes your personal data on one or more of the following legal bases:

• Contractual necessity — processing required to fulfil our obligations to you as a registered User, including account management, bet settlement and payment processing.
• Legal obligation — processing required to comply with applicable laws, including AML regulations, KYC obligations and regulatory reporting requirements.
• Legitimate interests — processing conducted for fraud prevention, Platform security, product improvement and customer support, where these interests are not overridden by your data protection rights.
• Consent — processing for non-essential purposes (such as marketing communications) where you have provided explicit, freely given consent. You may withdraw consent at any time without affecting prior processing.

6 Data Processing & Use

pkgame uses the personal data collected for the following specific purposes:

• Creating and managing your registered Account on the Platform.
• Verifying your identity and age eligibility in accordance with KYC requirements.
• Processing deposits, withdrawals and bets in PKR and other supported currencies.
• Detecting, investigating and preventing fraud, money laundering and other illegal activity.
• Administering bonuses, promotions and loyalty rewards in compliance with applicable terms.
• Providing customer support, resolving disputes and responding to complaints.
• Sending service-related communications including account alerts, verification requests and security notifications.
• Sending marketing communications where you have provided consent and in accordance with applicable law — you may opt out at any time.
• Analysing Platform usage to improve functionality, content and user experience.
• Enforcing our Terms & Conditions and Responsible Gambling Policy.
• Complying with applicable legal and regulatory obligations.

pkgame does not use personal data for automated decision-making that produces legal or similarly significant effects on Users, without providing the opportunity to request human review.

7 Third-Party Sharing

pkgame does not sell, rent or trade your personal data to third parties for their own marketing purposes. We share personal data with third parties only in the following limited circumstances:

• KYC & Identity Verification Providers: To verify your identity documents and comply with AML obligations.
• Payment Processors: To facilitate deposits and withdrawals. Payment data is shared only to the extent necessary to complete the transaction. pkgame does not store full payment credentials.
• Fraud Prevention & Risk Services: To detect suspicious activity, prevent fraud and maintain Platform integrity.
• Cloud Hosting & Infrastructure Providers: To store and process data on secure servers. All hosting providers are bound by data processing agreements.
• Legal & Regulatory Authorities: Where required by applicable law, court order or regulatory request, we will disclose data to competent authorities. Where legally permitted, we will notify you before complying.
• Successor Entities: In the event of a merger, acquisition or asset sale, your personal data may be transferred as part of that transaction, subject to equivalent data protection obligations.

8 Payment Data & Financial Information

All financial transactions on the Platform are processed through third-party payment processors. pkgame does not directly store full bank account numbers, full card details or complete mobile wallet credentials on its own systems. Payment data is transmitted directly to the relevant payment processor over encrypted connections.

We retain transaction records (amounts, dates, methods, status) for regulatory compliance, dispute resolution and audit purposes. These records are retained for the period required by applicable law and our internal retention policy (see Section 10).

All transactions on pkgame are denominated or displayed in PKR where the payment method supports it. Cryptocurrency transactions (BTC, USDT and other supported tokens) are processed by specialist crypto payment processors and governed by their respective privacy and security standards.

9 Cookies & Tracking Technologies

pkgame uses cookies and similar technologies (local storage, session storage, pixel tags) to operate the Platform, remember your preferences and understand how users interact with our content. The following categories of cookies are used:

You can manage or disable cookies at any time through your browser settings. Please note that disabling strictly necessary cookies may affect the functionality of the Platform. Detailed instructions for managing cookies in common browsers are available through your browser's help documentation.

10 Data Retention

pkgame retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to applicable legal and regulatory minimum retention requirements.

• Account data: Retained for the duration of your active account relationship plus a minimum post-closure period required by applicable law (typically 5–7 years for financial and AML compliance records).
• KYC documents: Retained for the period required by the applicable AML legislation and regulatory framework, typically a minimum of 5 years from the date of account closure or last transaction.
• Transaction records: Retained for a minimum of 5 years for audit, dispute resolution and regulatory compliance purposes.
• Support communications: Retained for a minimum of 2 years from the date of the last interaction, or longer where an active dispute is unresolved.
• Analytics and technical data: Typically retained in aggregated form for up to 24 months, after which individual identifiers are removed.

Upon expiry of applicable retention periods, personal data is securely deleted or anonymised so that it can no longer be associated with an identified individual.

11 Data Security

pkgame implements appropriate technical and organisational security measures designed to protect your personal data against accidental loss, unauthorised access, disclosure, alteration or destruction. These measures include:

• Transport Layer Security (TLS/SSL) encryption for all data transmitted between your device and our servers.
• Hashed storage of account passwords — pkgame staff cannot access your plain-text password.
• Access controls limiting personal data access to authorised personnel who require it for legitimate operational purposes.
• Regular security assessments and monitoring of Platform infrastructure for vulnerabilities.
• Data minimisation practices — we collect only the personal data that is necessary for the stated processing purposes.

No method of data transmission over the internet or electronic storage is 100% secure. While we take all reasonable precautions, pkgame cannot guarantee absolute security. In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and applicable regulatory authorities in accordance with our legal obligations.

12 User Rights

Subject to applicable data protection law and our legal retention obligations, you hold the following rights in relation to your personal data held by pkgame:

12.1 Right of Access

You may request a copy of the personal data we hold about you, along with information about how it is processed.

12.2 Right to Rectification

You may request correction of any inaccurate or incomplete personal data we hold about you. Account details can often be updated directly through your account settings.

12.3 Right to Erasure

You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected and where no overriding legal obligation requires its retention. Note that financial, KYC and AML records are subject to mandatory minimum retention periods that may prevent immediate deletion.

12.4 Right to Restrict Processing

You may request that we restrict processing of your personal data in certain circumstances — for example, while a dispute about accuracy is being resolved.

12.5 Right to Data Portability

Where processing is based on consent or contractual necessity, you may request that we provide your personal data in a structured, commonly used, machine-readable format.

12.6 Right to Object

You may object to processing based on legitimate interests grounds, including profiling. You may also withdraw consent for marketing communications at any time without affecting prior processing.

12.7 Exercising Your Rights

To exercise any of the above rights, contact the pkgame support team via Live Chat or email at [email protected] (plain text — not a clickable link). We will respond within a reasonable timeframe and in accordance with applicable law. We may request proof of identity before processing any data request.

13 Minors & Age Verification

pkgame is strictly intended for adults aged 18 and above — or the higher minimum age required by the applicable operator license jurisdiction. We do not knowingly collect personal data from anyone under the minimum eligible age.

During registration, users are required to declare their date of birth. We reserve the right to request documentary age verification (CNIC or passport) at any stage. Where we discover that personal data has been collected from a person below the minimum eligible age, that data will be deleted and the associated account will be permanently closed without access to any funds deposited.

14 International Data Transfers

pkgame operates internationally and may transfer your personal data to third-party processors located outside Pakistan or your country of residence. Where such transfers occur, we take steps to ensure that appropriate safeguards are in place — such as standard contractual clauses or equivalent data protection mechanisms — to protect your data in accordance with the standards described in this Policy.

By using the Platform, you acknowledge that your personal data may be transferred to and processed in jurisdictions that may have different data protection laws than those applicable in Pakistan. We ensure that all such transfers are made only to parties that provide adequate data protection guarantees.

15 Amendments to This Policy

pkgame reserves the right to update or amend this Privacy Policy at any time. Where material changes are made that affect how we process your personal data, we will notify registered users through in-platform notices or email communications where contact details are available.

The "Last reviewed" date at the top of this document reflects the most recent revision. Your continued use of the Platform following the posting of any revised Policy constitutes your acceptance of those changes. We encourage you to review this Policy periodically.

16 Contact Us

If you have questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how your personal data is being handled, please contact the pkgame Data Protection team through the following channels:

We aim to respond to all data rights requests within a reasonable period. We may request proof of identity before processing requests involving personal data access, amendment or deletion.